Welcome to our comprehensive guide on CBSE Class 10 Economics Chapter 5: Consumer Rights. In this article, we provide you with detailed notes, a mind map, and multiple-choice questions to help you excel in your upcoming exams.

Consumer rights are fundamental in ensuring fair and ethical practices in the marketplace. By studying this chapter, you will gain insights into the various rights and responsibilities of consumers, as well as the importance of consumer awareness.

Our notes cover all the key topics in a concise and easy-to-understand manner. From understanding the concept of consumer rights to exploring the different types of consumer exploitation, our comprehensive notes will help you build a strong foundation in this subject. To facilitate your revision, we have also included a mind map that visually organizes the key concepts and ideas discussed in the chapter.

This will make it easier for you to understand and remember the information. Additionally, our multiple-choice questions will allow you to test your understanding of the chapter and evaluate your preparation level. Whether you're looking for a quick revision or in-depth study material, our guide on CBSE Class 10 Economics Chapter 5: Consumer Rights has got you covered. Let's dive in and ace your exams!

In CBSE Class 10 Social Science, one of the key areas of study in the Economics syllabus is Chapter 5, which focuses on 'Consumer Rights'. This chapter, integral to the NCERT Class 10 Economics curriculum, is designed to enlighten students about the rights and responsibilities of consumers in the marketplace. Class 10 Chapter 5 Economics is crucial as it equips students with the knowledge to make informed decisions and understand the mechanisms in place to protect consumer interests. For students seeking clarity and depth in this topic, Class 10 Economics notes and various interactive study aids are essential.

Consumer Rights class 10th is a topic that delves into the legal measures and frameworks that safeguard the consumer against unfair trade practices. It teaches students about the significance of being aware consumers and the legal recourse available in cases of consumer exploitation. Class 10 ch 5 Economics also explores various consumer rights like the right to information, the right to choose, the right to redressal, and more.

Witknowlearn, as a comprehensive e-learning platform, offers a range of educational resources to assist students in mastering this topic. Consumer Rights class 10 notes available on the platform are an invaluable resource, offering detailed explanations and examples to help students grasp complex concepts. These notes are tailored to align with the CBSE syllabus, ensuring that all critical aspects of the chapter are covered.

For a more engaging learning experience, Witknowlearn also provides a Consumer Rights class 10 mind map. This visual tool helps in summarizing and organizing the key points of the chapter, making it easier for students to recall and revise the material.

To evaluate understanding and prepare for examinations, the platform offers a set of Consumer Rights class 10 MCQs. These multiple-choice questions are curated to test the student's comprehension of the chapter and are an excellent tool for self-assessment.

Additionally, for those students who seek to delve deeper into the subject, Consumer Rights class 10 extra questions are available. These questions are designed to encourage critical thinking and help students apply their knowledge to real-life scenarios, enhancing their understanding of consumer rights and responsibilities.

In summary, Chapter 5 of CBSE Class 10 Social Science Economics is a vital component for students, especially those studying Class 10 SST. With resources like detailed notes, mind maps, MCQs, and extra questions provided by Witknowlearn, students gain a comprehensive understanding of consumer rights, preparing them not only for their exams but also for being informed and responsible consumers in the real world.

Consumer in the Marketplace

In the market, producers involved in production and consumers buy goods and services for their daily requirements. Some traders indulge in unfair trade practices such as sale of defective/adulterated goods; shopkeepers sell goods which weigh lesser than the actual weight or sell goods with additional charges. Therefore, rules and regulations are required to protect consumers in the market.

People participate in the market both as producers and consumers. As a producer they sell their goods and provide services to the needy people. Producers provide service in the sector like, agriculture sector or primary sector, secondary sector or manufacturing sector and service sector or tertiary sector.

As a consumer, a person purchase goods and services that he/she need. Consumers exploited in the marketplace by the producers in various ways. In informal sector, borrowers are exploited by the moneylenders. People borrow money from moneylenders at high rate of interest and also forced by the moneylenders to pay the loan timely.

Consumer Movement

The consumer movement in India as a social force originated to promote and protect the interest of consumers against unethical and unfair trade practices. The consumer was responsible for making a thoughtful purchase, and they avoided buying from sellers/goods with whom they had a terrible experience. Consumer movements started because of widespread dissatisfaction with such practises. In 1985, the United Nations guideline for consumer protection became the foundation for the consumer movement. There were 220 member organisations from over 115 countries at the international level. With all these efforts of the consumer movement, India has enacted the Consumer Protection Act 1986, also known as COPRA, to protect consumers’ rights

Consumer Rights

Producers are required to follow the rules and regulations with special attention to the production of goods and services. Consumers have the right to be protected against marketed and delivered goods and services which are dangerous to life.

Right to Information: Consumers have the right to be informed about the particulars of goods and services which they consume in the market. Information such as the ingredients, price, date of manufacture and address of manufacturer is given on the packaging. If the commodity proves to be defective before the expiry period, consumers can complain and request for replacement or compensation. However, the manufacturer will neither replace nor compensate for the defective product if the expiry date is not printed on the pack of a commodity. When the trader sells a commodity at a price higher than the Maximum Retail Price (MRP), the consumer can complain against the trader. Further, the Right to Information Act was enacted by the Government of India in October 2005 to ensure citizens with all information about the functions of government departments

Right to Choice: Consumers have the right to choose the good or service irrespective of the nature of product or service available to them. If the right to choice is denied, consumers can lodge a complaint against the trader.

Right to Safety: This is the first and the most important of the Consumer Rights. They should be protected against the product that hampers their safety. The protection must be against any product which could be hazardous to their health – Mental, Physical or many of the other factors.

Right to Heard: If a consumer is dissatisfied with the product purchased then they have all the right to file a complaint against it. And the said complaint cannot go unheard, it must be addressed in an appropriate time frame.

Right to Seek Redressal: In case a product is unable to satisfy the consumer then they have the right to get the product replaced, compensate, return the amount invested in the product. We have a three-tier system of redressal according to the Consumer Protection Act 1986.

Right to Consumer Education: Consumer has the right to know all the information and should be made well aware of the rights and responsibilities of the government. Lack of Consumer awareness is the most important problem our government must solve.

Consumer Forum

1. The consumer forum or consumer protection councils are formed locally in India to guide consumers on how to lodge a complaint in the consumer court.
2. Three-tier quasi judicial machinery at the district, state and national levels was set up under COPRA for the redressal of consumer disputes.
3. The District Forum is a district-level court that hears matters involving claims of up to Rs. 20 lakh.
4. The State Commission is a state-level court that hears disputes involving claims of between Rs. 20 lakh and Rs. 1 crore.
5. The National Commission is a national level court that hears cases involving claims above Rs. 1 crore.

Responsibilities of a Consumer

The consumer has a certain responsibility to carry as an aware consumer can bring changes

1. in the society and would help other consumers to fight the unfair practice or be aware of it.
2. They should be aware of their rights under the Consumer Protection Act and should practice the same in case of need.
3. They should be well aware of the product they are buying. Should act as a cautious consumer while purchasing the product.
4. If in case a product is found of anything false or not satisfactory a complaint should be filed.
5. The consumer should ask for a Cash Memo while making a purchase.
6. A customer should check for the standard marks that have been introduced for the authenticity of the quality of the product like ISI or Hallmark etc

ISI and Agmark

These organisations monitor the production process of a particular product based on certain quality standards. Then the certificate is issued to the producers to use their logos. The quality standards are not mandatory for all products, but some products need to have ISI and Agmark which concern the health and safety of consumers such as LPG cylinders, cement and drinking water.

Consumer Movement

The Indian Parliament enacted the Consumer’s Protection Act on 24th December 1986. It is celebrated as National Consumers’ Day. It has only 20–25 well-organised and recognised consumer groups out of 700 groups in the country. The consumer redressal forum involves a cumbersome and expensive process to file a case against a defective product. Consumer awareness is gradually spreading among the people.